APAR status
Closed as program error.
Error description
Customer is having a lot of errors in the system log like below: [2020-06-17 09:13:19.012] ERROR 000310040133 UTIL.CACHE.ERR_PwdPolicyLoader_verifyKey1 PwdPolicyLoader.verifyKey(): key is not String [2020-06-17 09:13:19.012] ERROR 000310080010 UTIL.FRAME_CACHE.ERR_CacheManager_get CacheManager.get could not verify the key: null . Returning null. After analysis it seems that they come from the SSP --> SFG communication when external partners connect to SI via SSP SFTP service. They use the SSP-SEAS-SI SSO configuration to authenticate their partners using SSH keys in SI and this is working fine. However it seems that each time an external partner connects this way, this creates these errors in system.log. This seems like an known issue that was already solved in prior version of SI that is now resurfacing in 6.0.3: https://www.ibm.com/support/pages/apar/IT21533 Location details for external files
Local fix
B2BISFG-54290
Problem summary
Users Affected: All Problem Description: Customer has a series of errors, as shown below, in the system log: [2020-06-17 09:13:19.012] ERROR 000310040133 UTIL.CACHE.ERR_PwdPolicyLoader_verifyKey1 PwdPolicyLoader.verifyKey(): key is not String [2020-06-17 09:13:19.012] ERROR 000310080010 UTIL.FRAME_CACHE.ERR_CacheManager_get CacheManager.get could not verify the key: null . Returning null. After analysis it seems that they come from the SSP --> SFG communication when external partners connect to SI via SSP SFTP service. They use the SSP-SEAS-SI SSO configuration to authenticate their partners using SSH keys in SI and this is working fine. However, it seems that each time an external partner connects this way, these errors are generated in the system.log. Platforms Affected: All
Problem conclusion
Resolution Summary: A code fix is provided. Errors mentioned in the description will not be printed as errors but as debug statements if debug is on. Delivered in: 6000305 All future Fix Packs can be found in the Release Timeline Matrix: https://www.ibm.com/support/pages/node/6194265
Temporary fix
Comments
APAR Information
APAR number
IT34746
Reported component name
STR B2B INTEGRA
Reported component ID
5725D0600
Reported release
603
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-11-02
Closed date
2021-10-05
Last modified date
2021-10-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR B2B INTEGRA
Fixed component ID
5725D0600
Applicable component levels
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"603"}]
Document Information
Modified date:
06 October 2021