APAR status
Closed as program error.
Error description
If a reparse point, such as a symbolic link, with meta data larger than 1024 bytes is encountered during a Windows file system backup, the object is skipped and the backup continues. The job will show as a failed job in the dashboard with the message 'Backup failed: invalid index'. Diagnostics: These steps can be taken to confirm the issue is being seen. 1. View the failing JobLog with the 'Backup failed: invalid index' message and save the job number reported in the first line. 2. Generate an IBM Spectrum Protect Plus Server log bundle. 3. Extract the bundle to a temporary location. 4. Navigate to the location matching this description: /logs/application/<Job_Number>/<Faling_VM_IP_Address>/ 5. Search the command.log file for 'WindowsReparse.py', without quotes. The text should be near the end of the file. If 'WindowsReparse.py' is found in the command.log file, it indicates a reparse point was encountered. Initial impact: Low Versions affected: 10.1.6 Additional keywords: SPP ISPP TS004019511
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.6 - File System Backup * * on Windows * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus levels * * 10.1.7. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
The problem has been fixed so that reparse points, such as symbolic links, with meta data larger than 1024 bytes are backed up successfully.
Temporary fix
Comments
APAR Information
APAR number
IT34678
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-10-26
Closed date
2020-11-09
Last modified date
2020-11-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024