IT34660: EXPORTING AND SENDING REPORT MAY FAIL IN STORAGE INSIGHTS.

APAR status

• Closed as program error.

Error description

• When creating a report, Storage Insights is exporting the report
  in the format selected (CSV, PDF) and send this report by email.
  
  It may happen that the report is failing at export step and no
  email is received.
  
  The following error can be found in
  /opt/IBM/TPC/wlp/usr/servers/webServer/log/traceWebServer_error.
  log:
  
  2020-09-28 04:00:31.988-0500 [Default Executor-thread-22781]
  [AbstractTableExporter.getString] [ERROR] userLocale is null
  2020-09-28 04:05:01.072-0500 [Default Executor-thread-22781]
  [BinaryTableExporter.postamble] [ERROR] Failed to receive binary
  exported VOLUMES table from node server
  org.apache.wink.client.ClientRuntimeException:
  java.lang.RuntimeException: java.net.SocketException: Unexpected
  end of file from server
  at
  org.apache.wink.client.internal.ResourceImpl.invoke(ResourceImpl
  .java:240)
  at
  org.apache.wink.client.internal.ResourceImpl.invoke(ResourceImpl
  .java:189)
  at
  org.apache.wink.client.internal.ResourceImpl.invokeNoException(R
  esourceImpl.java:181)
  at
  org.apache.wink.client.internal.ResourceImpl.post(ResourceImpl.j
  ava:322)
  at
  com.ibm.srm.htmlexport.api.rest.HtmlExportClient.exportPDFTable(
  HtmlExportClient.java:85)
  at
  com.ibm.tpc.gui.rest.curi.BinaryTableExporter.postamble(BinaryTa
  bleExporter.java:93)
  at
  com.ibm.tpc.gui.rest.curi.AbstractTableExporter.export(AbstractT
  ableExporter.java:796)
  at
  com.ibm.tpc.gui.rest.curi.RestRequest.exportPDF(RestRequest.java
  :154)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at
  sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
  Impl.java:90)
  at
  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
  AccessorImpl.java:55)
  at java.lang.reflect.Method.invoke(Method.java:508)
  at
  org.apache.wink.server.internal.handlers.InvokeMethodHandler.han
  dleRequest(InvokeMethodHandler.java:63)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users creating report to be sent by     *
  * email                                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When creating a report, Storage Insights is exporting the    *
  * report in the format selected (CSV, PDF) and send this       *
  * report by email.                                             *
  *                                                              *
  * It may happen that the report is failing at export step and  *
  * no email is received.                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels