IT34495: FAILED TO REGISTER A VADP WITH A POP-UP MESSAGE INCORRECT USERNAME OR PASSWORD

APAR status

• Closed as program error.

Error description

• After an upgrade of the Spectrum Protect Plus, the SSH
  configuration on the Spectrum Protect Plus for some of the
  registered VADPs expired or fell out of sync. This
  desynchronization required that the SSH configuration be
  refreshed before an SSH connection could be made with the
  faulty VADP appliances. Since this failure was related to the
  authentication portion of the SSH handshake, this issue
  manifested as an authentication error on the Spectrum Protect
  Plus User Interface.
  

Local fix

• It was discovered that registering the VADP appliance as an
  Oracle application server (and then unregistering it)
  resynchronized the SSH configuration and allowed the VADPs to
  be updated through the Spectrum Protect Plus User Interface.
  The Oracle application server registration process includes a
  less-restrictive SSH connection, which allowed for Spectrum
  Protect Plus to connect to the VADP appliance even though the
  VADP registration process (which is not stringent) could not.
  The underlying SSH connection used in the Oracle case is now
  implemented as part of an automated retry process for the VADP
  registration (i.e., if the VADP registration process fails with
  an authentication issue, an SSH connection is established with
  the VADP using the less-restrictive SSH process and then the
  VADP registration is reattempted). This amounts to automating
  the manual workaround.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.7.                                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Logic was added to the VADP registration process to
  automatically update and refresh the SSH configuration between
  SPP and a VADP.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels