IT34234: LONG DELAY BETWEEN END OF DATA TRANSFER AND ACTUAL OFFLOAD COPY JOB COMPLETION

APAR status

• Closed as program error.

Error description

• Depending on the amount of data to copy, the IBM Spectrum
  Protect Plus copy of snapshots to secondary backup storage job
  can display a long delay (from a few minutes to more than one
  hour) between end of the data transfer and the actual job
  completion.
  Here an example :
  
  SUMMARY,,<dd mm yyyy> 10:48:47
  CEST,,CTGGA2399,Starting job for policy SPPOFFLOAD with job
  name <SLAName> (ID:xxxx). id -> 1234567891234. IBM Spectrum
  Protect Plus version 10.1.5-2218.
  ... <dd mm yyyy>
  SUMMARY,,<dd
  mm yyyy> 14:31:32 CEST,2,CTGGA0399,Total data copied to cloud
  for job xx TB; Throughput: yyy MB/Sec; Duration 3H:42M:45S
  
  DETAIL,,<dd mm yyyy> 14:31:33 CEST,2,CTGGA2327,Downloading
  storage logs for storage servers [<vSnap servers used for the
  job>]
   DETAIL,,<dd mm yyyy> 14:31:34 CEST,2,CTGGA1658,Completed
  download of storage logs
  SUMMARY,,<dd mm yyyy> 15:29:15
  CEST,2,CTGGA0073,Total VMs copied to cloud : zzz failed: 0.
  Duration 4 hour(s) 40 min(s) 28 second(s)
  SUMMARY,,<dd mm yyyy>
  15:29:15 CEST,,CTGGA2340,Job policy <SLAName> completed in 4
  hr(s) 40 min(s) 28 sec(s) and ended with status COMPLETED. id
  1234567891234
  
  This delay is seen because of an internal
  synchronization process that must run before the job can be
  completed.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM
  Spectrum Protect Plus 10.1.5 and higher
  
  Initial Impact:
  Medium
  
  Additional Keywords: SPP, SPPLUS, TS004175516, delay,
  duration, long
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5 and 10.1.6.           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.7. Note that this is subject to change at the     *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The delay was caused by some synchronization code during the
  cataloging process at the end of the job. The problem has been
  resolved by improving the synchronization logic to minimize the
  delay.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels