APAR status
Closed as program error.
Error description
When the file agent tries to backup files from directory that was removed after the directory was found during the file system scan, the backup job fails with messages: Backup failed: (3 'FindFirstFileW' 'The system cannot find the path specified.') Traceback (most recent call last): File "C:\PROGRA~1\IBM\IBM Spectrum Protect Plus\tools\file\backup.py" line 1017 in backupWorker rc = fioObject.fioGetAttributes(filename) File "C:\PROGRA~1\IBM\IBM Spectrum Protect Plus\tools\file\spppal\file\windows\WindowsFileio.py" line 88 in fioGetAttributes GetAttributes(prependedpath self) File "C:\PROGRA~1\IBM\IBM Spectrum Protect Plus\tools\file\spppal\file\windows\WindowsGetAttributes.py" line 163 in GetAttributes GetDirectoryEntry2(filename fioObject) # GetDirectoryEntry2 uses pyWin32 File "C:\PROGRA~1\IBM\IBM Spectrum Protect Plus\tools\file\spppal\file\windows\WindowsGetAttributes.py" line 301 in GetDirectoryEntry2 pydirentry = win32file.FindFilesW(filename) pywintypes.error: (3 'FindFirstFileW' 'The system cannot find the path specified.') No snapshot is created for this backup job.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.6 - File System Backup * * on Windows * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus levels * * 10.1.7. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
This problem has been fixed so that the backup succeeds, if a direcotory is removed.
Temporary fix
Comments
APAR Information
APAR number
IT34166
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-09-09
Closed date
2020-11-18
Last modified date
2020-11-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024