IBM Support

IT34152: OPENING A SUPPORT CASE USING IBM STORAGE INSIGHTS CREATES INVALID TICKET NUMBER.

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • The storage log transfer is failing when opening support cases
through Storage Insights because an invalid hardware ticket
number is used.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users opening a support ticket          *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* The storage log transfer is failing when opening support     *
* cases                                                        *
* through Storage Insights because an invalid hardware ticket  *
* number is used.                                              *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 4Q20   [ 5.4.1-IBM-SC ]

( release target 4Q 2020 / November )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT34152
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    537
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-09-09
    • 

  • Closed date
    2020-09-29
    • 

  • Last modified date
    2020-09-29
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"537"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback