APAR status
Closed as program error.
Error description
The following warnings and error occurred during the performance data collection for a NetApp storage device. As a result of the skipped samples, the performance graphs had gaps with no data. HWNPM2132W Performance data could not be collected for device NETAPP_STORAGE (NETAPP_STORAGE). The current samples are skipped. (HWNPM4301E The device or device agent did not respond within the alotted time ( 300 seconds).) The failure was caused by the following error in process_netapp_cdot.log: ERROR - Failed in Reporter DEBUG - Traceback (most recent call last): File "netapp_cdot.py", line 220, in main File "Reporter.py", line 70, in start File "Reporter.py", line 1338, in performance_monitor KeyError: 'read_ops' ERROR - HWN025032E Job failed during post processing of collected data from the data source.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control & Storage Insights users monitoring * * NetApp devices * **************************************************************** * PROBLEM DESCRIPTION: * * Spectrum Control or Storage Insights users monitoring * * NetApp devices may see the following warnings and * * errors occurring during the performance data collection. * * * * HWNPM2132W Performance data could not be collected * * for device NETAPP_STORAGE (NETAPP_STORAGE). * * The current samples are skipped. (HWNPM4301E The device * * or device agent did not respond within the allotted time * * * * ERROR - HWN025032E Job failed during post * * processing of collected data from the data source. * * * * As a result of the skipped samples, the performance graphs * * had gaps with no data. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q20 [ 5.4.1-IBM-SC ] IBM Spectrum Control 5.4.1 [ 5.4.1-IBM-SC ] ( release target 4Q 2020 / November ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT34086
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
536
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-09-02
Closed date
2020-09-30
Last modified date
2020-09-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC ADVANCED
Fixed component ID
5608TPCA0
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536"}]
Document Information
Modified date:
24 June 2022