APAR status
Closed as program error.
Error description
The Advisor tab in Storage Insights is able to show events associated with the storage devices. For a particular A9000, the following event is received and displayed every 3-4 weeks, although there have been no changes in the Proactive Support status for the device. In fact, Proactive Support is enabled in Hyper-Scale Manager (HSM). HSM Alert: Proactive Support Proactive Support isn't enabled on 1 [system] Contact IBM support As a side note, the received event is automatically acknowledged by Storage Insights, indicating that it has a closed status. This means that the condition of the event is resolved and Proactive Support is enabled in HSM. This event can be ignored until a fix is provided.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users viewing the Advisor tab to see * * device events * **************************************************************** * PROBLEM DESCRIPTION: * * In the IBM Storage Insights GUI, the Advisor tab should * * show events associated with the storage devices. * * * * For a particular A9000, the following event is received * * and displayed every 3-4 weeks, although there have been * * no changes in the Proactive Support status for the device. * * In fact, Proactive Support is enabled in Hyper-Scale * * Manager (HSM). * * * * HSM Alert: Proactive * * Support * * Proactive Support isn't enabled on 1 [system] * * Contact * * IBM support * * * * As a side note, the received event is automatically * * acknowledged by Storage Insights, indicating that it has a * * closed status. This means that the condition of the event is * * * * resolved and Proactive Support is enabled in HSM. * * * * This event should be ignored until a fix is provided. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT34028
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
537
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-08-27
Closed date
2021-05-24
Last modified date
2021-05-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"537"}]
Document Information
Modified date:
08 February 2022