IT34011: CTGGA1480 MESSAGE UPON VM RESTORE WHEN THE BACKED UP VM CONTAINS PRDM DISKS

APAR status

• Closed as program error.

Error description

• Restoring a VM using IBM Spectrum Protect Plus can fail with
  following error in the Joblog:
  ERROR,id, date,2,CTGGA1480,There
  is no destination file for vDisk ([datastorename]
  vmname/vmname_3.vmdk).
  
  This behavior is seen during all
  restore methods (production, test and clone). The failing disk
  can also be selected in the user interface as individual disk
  to be restored.
  When verifying the vSnap backup storage, this
  disk is however not present.
  
  The reason for the error is that
  this disk is a pRDM (physical Raw Device Mapping) disk. These
  disks are skipped during backup because, as per VMware VM
  snapshot feature limitations, these can not be included in a
  snapshot.
  The following message will be seen in the virgo log
  during the backup of such a guest:
  [date-time] INFO Thread-<ID>
  c.syncsort.dp.xsb.vsphereprovider.vijava.vadp.VirtualMachineObj
  <JobID> VM vmname disk [datastorename] vmname/vmname_3.vmdk is
  a pRDM disk, will skip it.
  
  
  IBM Spectrum Protect Plus Versions
  Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Initial Impact:
  Medium
  
  Additional Keywords: SPP, SPPlus, TS004063691
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.5 and 10.1.6           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.7. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Exclude cataloged but unprotected vdisk from the restore.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels