APAR status
Closed as program error.
Error description
Internal exception when processing Disk State Change event for Disk failure on DS8000, resulting in alert not being created for disk failure. traceCollectorAgent_0.log 2020-07-22 12:29:31.752 [NIEventListenerThread_3] [DSSystemEventCreatedEventHandler.handleEvent] [INFO] Received an NISystemEventCreatedEvent: Event: NISystemEventCreatedEventImpl Date: 2020/07/22 12:41:27.729, Time Zone: America/Costa_Rica, Offset: -6 hr 0 min eid: HMC1:123456 2020-07-22 12:29:31.752 [NIEventListenerThread_3] [DSSystemEventCreatedEventHandler.handleEvent] [INFO] NISystemEventImpl type is: 17 2020-07-22 12:29:31.752 [NIEventListenerThread_3] [DSSystemEventCreatedEventHandler.handleEvent] [INFO] Received a DiskStateChange NISystemEventCreatedEvent (type 17) 2020-07-22 12:29:31.752 [NIEventListenerThread_3] [DSSystemEventCreatedEventHandler.handleDiskStateChange] [ERROR] Unable to process ESSNI Disk State Change event for disk serial number [null] with oldState of [0] and newState of [10] ____________________________________________________ The defect is against component: AlertServer Server/Manager build/release (TPC): 5.3.1.0 Server/Manager (OS): Windows Server 2012 R2 Standard ________________________________________ ____________ Problem as described by customer: Spectrum Control detect failures on DS8000 Storage disk 24 hours after it happens Initial customer impact (low/med/high): low
Local fix
Contact Support
Problem summary
**************************************************************** * USERS AFFECTED: * * Spectrum Control users monitoring DS8000 devices * **************************************************************** * PROBLEM DESCRIPTION: * * Spectrum Control detected failures on DS8000 Storage disk * * 24 hours after it occurred. * * * * An exception occurred, on receiving the event from DS8K * * when the disk state changed. Internal exception when * * processing Disk State Change event for Disk failure on * * DS8000, resulting in a missing alert - the alert was not * * generated for the disk failure. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Spectrum Control 5.4.1 [ 5.4.1-IBM-SC ] ( release target 4Q 2020 / November ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT33900
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
531
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-08-13
Closed date
2020-09-30
Last modified date
2020-09-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC ADVANCED
Fixed component ID
5608TPCA0
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"531"}]
Document Information
Modified date:
24 June 2022