IT33702: PERFORMANCE DATA COLLECTIONS FAILS TO A NETAPP RELEASE 9.5P6 - FAS2750 DEVICE .

APAR status

• Closed as program error.

Error description

• Long instance name, returned from NetApp Device, is wrapping in
  the performance data output not parsing correctly. Therefore,
  causing the performance job's post processing to fail.
  
  
  Performance_Job.log:
  ?
  ?
  ?
  2020-07-21 16:01:43.453 HWNPM2122W
  No valid performance data was provided by the monitored
  resource. No performance data records were inserted into the
  database.
  2020-07-22 12:25:05.869 - ERROR - HWN025032E Job
  failed during post processing of collected data from the data
  source.
  2020-07-22 12:31:28.200 - DEBUG - Exit code:
  99
  process_netapp_cdot.log:
  2020-07-22 12:25:00.759 - DEBUG -
  Version: 1.1.31.84
  2020-07-22 12:25:00.759 - DEBUG - Current
  OS: windows
  ?
  ?
  ?
  2020-07-22 12:25:04.666 - INFO - Performance
  data found.
  2020-07-22 12:25:04.666 - INFO - duration:
  600
  2020-07-22 12:25:05.275 - INFO - HWN6010I Task
  Processing_Disks completed successfully
  2020-07-22 12:25:05.275
  - ERROR - Failed in Reporter
  2020-07-22 12:25:05.275 - DEBUG -
  Traceback (most recent call last):
  File "netapp_cdot.py", line
  224, in main
  File "Reporter.py", line 76, in start
  File
  "Reporter.py", line 437, in performance_monitor
  KeyError:
  'uid'
  2020-07-22 12:25:05.869 - ERROR - HWN025032E Job failed
  during post processing of collected data from the data
  source.
  2020-07-22 12:31:28.200 - DEBUG - Exit code:
  99
  ____________________________________________________
  DB2
  Version used for Server: N/A
  The defect is against component:
  Device Server
  Server/Manager build/release (TPC): 5.3.6
  Agent
  build/release (TPC): N/A
  Server/Manager (OS): N/A
  Agent(OS):
  N/A
  ____________________________________________________
  Problem
  as described by customer:
  Performance Job fails to NetApp
  Device.
  Initial customer impact (low/med/high):
  Low
  

Local fix

• Contact Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * NetApp device                                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Spectrum Control & Storage Insights if the NetApp device  *
  * has a long instance name, returned from NetApp Device, it    *
  * will wrap and the performance data output will not parse     *
  * correctly. This causes the performance job's post processing *
  *                                                              *
  * to fail.                                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.1   [ 5.4.1-IBM-SC ]
  IBM Storage Insights 4Q20   [ 5.4.1-IBM-SC ]
  
  ( release target 4Q 2020 / November )
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels