APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus file system protection agent for Windows may crash when the protected file system contains more than 2 million files. The backup job may fail or appear to hang with the following messages in the joblog: CTGGA2325, ...Waiting for remote operation to complete on server... CTGGA2325, ...Waiting for remote operation to complete on server... The issue may occur both when performing a scheduled SLA execution and ad-hoc backup CTGGA2653, ...Failed to get remote execution results from server...
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect 10.1.6 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. The problem is currently * * projected to be fixed in Spectrum Protect Plus 10.1.6 ifix2 * * and in 10.1.7. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The problem has been fixed so that backups of 2,000,000 files or more will successfully complete.
Temporary fix
Comments
APAR Information
APAR number
IT33481
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-07-09
Closed date
2020-07-30
Last modified date
2020-11-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024