A fix is available
APAR status
Closed as program error.
Error description
Device server stopped unexpectedly due to a Java crash. Device server ports (9550 and 9551) noticed as being down. SC Device Server http port 9550 is not listening...status is ERROR SC Device Server https port 9551 is not listening...status is ERROR Javacore file located under the device server directory. 1TISIGINFO Dump Event "gpf" (00002000) received 1TIFILENAME Javacore filename: /opt/IBM/TPC/wlp/usr/ser vers/deviceServer/javacore.20200101.210037.11138.0002.txt
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users * **************************************************************** * PROBLEM DESCRIPTION: * * The Storage Insights Device server may stop * * unexpectedly due to a Java crash. If this happens * * the Device server ports (9550 and 9551) will be * * noticed as being down: * * * * SC Device Server http port 9550 is not listening * * ...status is ERROR * * SC Device Server https port 9551 is not listening * * ...status is ERROR * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q20 [ 5.4.0-IBM-SC ] ( release target 3Q 2020 / August ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT33366
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
535
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-06-29
Closed date
2020-07-16
Last modified date
2020-07-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
R535 PSY
UP
R536 PSY
UP
R537 PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"535"}]
Document Information
Modified date:
08 February 2022