APAR status
Closed as program error.
Error description
Backup may fail when a VM's path to a .vmdk contains multi bytes character, like EN DASH (hex UTF-8 E2 80 93). CTGGA0076,Unprotected vm: <vm multi bytes char name>. Last error: [You do not have access rights to this file (evddk-13)] The REST call from Spectrum Protect Plus to proxy's microservice is not properly encoded to have character preserved. And proxy log shows question mark instead of correct multi bytes character: <date time> [I] <VDDK> VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [datastore] <vm ? path>/<vm ? name>.vmdk. Error 13 (You do not have access rights to this file) at 5434
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5 and 10.1.6 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level 10.1.6 * * ifix2 and 10.1.7. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
This problem has been fixed so that after encountering condition of backup failure due to a VM contains multiple bytes character in path to its vmdk, the new behavior is the backup completes successfully.
Temporary fix
Comments
APAR Information
APAR number
IT33219
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A15
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-06-16
Closed date
2020-07-27
Last modified date
2020-07-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A15","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024