IT33006: EMAIL ALERTS FOR FAILED PERFORMANCE MONITOR TASKS DO NOT CONTAIN NAME OF ASSOCIATED DEVICE.

APAR status

• Closed as program error.

Error description

• Email alerts that are sent by Storage Insights to customers in
  response to failed performance monitor tasks do not include
  which device is associated with the alert. The result is emails
  that are not informative to the customer until they open their
  Storage Insights instance GUI and review the monitoring status
  for their devices. The wording which states that the operations
  team is reviewing the failure gives the customer nothing to
  refer to with respect to checking status of that investigation.
  
  ____________________________________________________
  Server/Man
  ager build/release: Storage Insights 1Q 2020 (5.3.6)
  Problem as
  described by customer: Unclear email alerts received from
  Storage Insights
  Initial customer impact (low/med/high): low
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users reviewing email alerts from       *
  * Storage Insights                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Email alerts sent by Storage Insights to customers in        *
  * response to failed performance monitor tasks do not          *
  * include the device name which is associated with the         *
  * alert.                                                       *
  * The result is emails that are not informative to the         *
  * customer until they open their Storage Insights instance     *
  * GUI and review the monitoring status for their devices.      *
  * The wording which states that the operations team is         *
  * reviewing the failure gives the customer nothing to refer    *
  * to with respect to checking status of that investigation.    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels