IT32536: INCREMENTAL BACKUP OF OFFICE365 MAY FAIL WHEN AN ONEDRIVE FOLDERCONTAINING FILES HAS BEEN DELETED.

APAR status

• Closed as program error.

Error description

• The incremental backup of Office365 may fail when an OneDrive fo
  lder has been deleted. This issue would not happen if the OneDri
  ve folder is empty. Job for the account will be ended with faile
  d status and in the job log following messages:
  "One or more errors occurred. (One or more errors occurred.(Obje
  ct reference not set to an instance of an object.))"
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.5.2204 and 10.1.6. Note that this is subject to change  *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• Incremental backup will fail when agent will try to update
  information about files that has been deleted from a directory.
  Also made changes to update metadata.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels