IT32479: EXPORT PERFORMANCE DATA FROM GUI HANGS WHILE EXPORTING VOLUME DATA; BLOCKS FUTURE ATTEMPTS TO EXPORT PERFORMANCE DATA.

APAR status

• Closed as program error.

Error description

• DETAIL OF PROBLEM:
  
  The export performance data utility within the
  Storage Insights (and Spectrum Control) GUI, hangs and
  never completes when exporting volume data.
  
  Any subsequent attempts to export data cannot proceed
  and will fail, as the message "Performance data is already
  being exported." displays in the GUI pop-up dialog box.
  
  
  RECREATE STEPS:
  
  Attempt to export performance data from within Storage
  Insights (or Spectrum Control). Observe that the task does
  not complete.
  
  
  Problem as described by customer:  Problem exporting
  performance data from storage insights.
  
  Initial customer impact (low/med/high): med
  

Local fix

• The user should click on the "Cancel Download" on that
  dialog box in order to free up any exports may be active
  (in progress).  This may take some time to cancel any
  existing export which is underway.
  
  By default, the volume performance data is included in
  any export which is less than 12 hours of data, and
  will fail to export.
  
  Therefore, if volume performance data is not needed:
  
  For the export, select a time range larger than 12 hours
  and do not select the "Advanced" checkbox in the
  selection panel, as that will include volume performance
  data in the export.
  
  For more information on export, please see:
  https://www.ibm.com/support/knowledgecenter/SSQRB8/com.ibm.spect
  rum.si.doc/fqz0_t_create_performance_compressed_data.html
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users exporting      *
  * volume data                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The export performance data utility within the               *
  * Storage Insights (and Spectrum Control) GUI, hangs           *
  * and never completes when exporting volume data.              *
  *                                                              *
  * Any subsequent attempts to export data cannot proceed        *
  * and will fail, as the message "Performance data is already   *
  * being exported." displays in the GUI pop-up dialog box.      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q20
  IBM Spectrum Control 5.4.1   [ 5.4.1-IBM-SC ]
  
  ( release target 4Q 2020 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels