APAR status
Closed as program error.
Error description
When registering an object storage endpoint into IBM Spectrum Protect Plus, if "Microsoft Azure Blob Storage" is specified as the provider and "Microsoft Azure USA Government" is specified as the endpoint, the registration does not complete though correct credentials are specified. Upon clicking the "Get Buckets" button, the following error is seen: Unable to get cloud container : I/O error on GET request for "https://<account-name>.blob.core.windows.net/" : Name or service not known.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.5.2204 and 10.1.6. Note that this is subject to change * * at the discretion of IBM. * ****************************************************************
Problem conclusion
When an Azure account is registered, SPP selects an endpoint URL depending on the type of the endpoint selected by the user in the UI. For Azure Global commercial accounts, the endpoint URL is "core.windows.net". For Azure US Government accounts, the endpoint URL is supposed to be "core.usgovcloudapi.net." The problem occurred because SPP was making requests to the commercial endpoint "core.windows.net" even though the endpoint selected was Azure US Government. The problem has been resolved by updating SPP to ensure that the correct endpoint URL is used depending on the selection in the UI.
Temporary fix
Comments
APAR Information
APAR number
IT32478
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A15
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-04-07
Closed date
2020-04-09
Last modified date
2020-04-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A15","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024