A fix is available
APAR status
Closed as program error.
Error description
Probe failed for Dell Unity with error: HWN021601E The operation(s) host_connections failed. The probe job fails with error: 2020-03-30 09:06:32.213 BTADS0000I Starting Discover Process NAPI_PROBE_POSTPROCESSOR_THIRD_PARTY , with Device Server RUN ID 86455 , and Job ID 324136 . 2020-03-30 09:07:05.917 HWN021709I Collection for storage system xxxxxxxxxxx completed. 2020-03-30 09:07:06.354 HWN021719I Perform collection post process tasks for storage system dcea-snauni01. ... 2020-03-30 09:07:15.667 HWN020001I Operation probe processed successfully. 2020-03-30 09:07:16.636 HWNEP0019I External process for devices Dell EMC Unity 600 xxxxxxxxxxx completed successfully. 2020-03-30 09:07:22.589 HWN021601E The operation(s) host_connections failed. 2020-03-30 09:07:22.730 HWN021503E The action cannot be completed 2020-03-30 09:07:22.901 HWN021503E The action cannot be completed 2020-03-30 09:07:22.917 HWN021709I Collection for storage system Dell EMC Unity 600 xxxxxxxxxxx completed. 2020-03-30 09:07:22.948 BTADS0102E The probe with the run ID 86455 completed with errors. in traceProbe_xxxxxxx_errors_0.log: 2020-03-30 09:07:22.730+0200 [NAPIPostProcess-10.1.214.99_Dell EMC Unity 600 xxxxxxxxxxx ] [NAPIProbePostProcess.process] [ERROR] Encountered an error while persisting data: java.lang.StringIndexOutOfBoundsException: String index out of range: 0 com.ibm.tpc.discovery.interfaces.DiscoveryException: java.lang.StringIndexOutOfBoundsException: String index out of range: 0 at com.ibm.tpc.disk.collection.DiskCIMProcessor.persist(DiskCIMProc essor.java:1933) at com.ibm.tpc.discovery.parser.NAPI_THIRD_PARTY_Parser.processOutp utFile(NAPI_THIRD_PARTY_Parser.java:94) at com.ibm.tpc.disk.discovery.THIRD_PARTY_PostProcess.parse(THIRD_P ARTY_PostProcess.java:91) at com.ibm.tpc.disk.discovery.NAPIProbePostProcess.process(NAPIProb ePostProcess.java:400) ... 7 more The error occurs because host_type value appears as "" in the host_connections.json file.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control & Storage Insights users monitoring * * Dell/EMC Unity devices * **************************************************************** * PROBLEM DESCRIPTION: * * After adding a Dell/EMC Unity device the probe fails * * with error: * * * * HWN021601E The operation(s) host_connections failed. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Spectrum Control 5.3.7 [ 5.3.7-IBM-SC ] IBM Storage Insights 2Q20 [ 5.3.7-IBM-SC ] ( release target 2Q 2020 / May ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT32456
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
536
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-04-06
Closed date
2020-04-24
Last modified date
2020-04-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNE44","label":"Tivoli Storage Productivity Center"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536"}]
Document Information
Modified date:
25 June 2022