IT32305: TYPE 8436: PSU SHOWS "OUTPUT FAILURE" BUT PSU LED IS GREEN

Fix packs for DataPower Gateway version 2018.4.1

APAR status

• Closed as program error.

Error description

• The user observes that...
  - the error Alert LED in the front panel is ON,
  - the "show sensors-other" gives "Output Failure" for the PSU
  - the "test hardware" CLI output shows
    "Power supply '2' has failed." (or '1'),
  - the "show ipmi-sel" CLI output shows that PSU1 or PSU2
     has "powerSupplyFailureDetected",
  - but related PSU's LED is GREEN, which means that PSU is still
    in the normal state and working good.
  The user observes the "Output Failure" only if removing the
  power cable less then 6 seconds.
  

Local fix

• Remove the power cable longer than 6 seconds.
  

Problem summary

• After the power off of MQ Alliance, Alert LED in the front panel
   might be on and the cli command 'show ipmi-sel' might report
  'Output Failure' for PSU1 or PSU2. However, the LED of that PSU
  is still green.
  

Problem conclusion

• Fix is available in 2018.4.1.11
  
  For a list of the latest fix packs available, please see:
  http://www-01.ibm.com/support/docview.wss?uid=swg21237631
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DATAPOWER

• Fixed component ID

  DP1234567

Applicable component levels

• R770 PSY

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