A fix is available
APAR status
Closed as program error.
Error description
Due to a mismatch between the Data Collector server name, which in some cases may contain capital letters and in some cases does not, or may have recently changed, the system fails to execute the performance data jobs on the server side. In the performance log: HWNPM2132W Performance data could not be collected for device XXXXXXXXXX (XXXXXXXXX). The current samples are skipped. (HWNPM4304E The request for performance data could not be retrieved from the queue by the data collector, probably this one is down or encountered problems connecting to the server). In the server log: traceDataCollectorManager_*.log [CollectorTaskManagerUtils.addDeviceToDataCollector] [ERROR] Exception thrown calling the dcms com.ibm.srm.datacollectormanager.api.DataCollectorManagerExcepti on: Failed to execute the system action {"actionType":"ADD","system":{"systemID":{"systemUUID":"123ac123 -1234-1234-1234-123456789"}}}
Local fix
This workaround can be applied immediately to resume data collection: Edit the hosts file on the Data Collector machine to set it to the original hostname (as seen in the Storage Insights GUI, Data Collector panel) Then restart the Data Collector. On Windows, the hosts file is located at: C:\Windows\System32\Drivers\etc\hosts On Unix machines it is: /etc/hosts
Problem summary
**************************************************************** * USERS AFFECTED: * * Storage Insights users with Data Collector deployed on * * server hostname which has changed * **************************************************************** * PROBLEM DESCRIPTION: * * Due to a mismatch between the Data Collector server name, * * which * * in some cases may contain capital letters and in some cases * * does not, or may have recently changed, the system fails to * * execute the performance data jobs on the server side. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q20 [ 5.3.7-IBM-SC ] ( release target 2Q 2020 / May ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT32265
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
536
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-03-23
Closed date
2020-04-23
Last modified date
2020-04-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
R536 PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 February 2022