IT32050: UNEXPECTED ALERTS TRIGGERED FOR STORAGE SYSTEM REMOVED PORT

IBM Spectrum Control 5.4.2 - Windows Server
IBM Spectrum Control 5.4.2 - Agents
IBM Spectrum Control 5.4.2 - Linux Server
IBM Spectrum Control 5.4.2 - AIX Server

APAR status

• Closed as program error.

Error description

• Received unexpected "Storage System Removed Port" alerts for
  each port on two monitored storage systems (FlashSystem and
  Storwize). It is unclear if the port was deleted or if its name
  changed due to renaming the node. These were IP ports, but FC
  ports use the same alert.
  
  Alert Storage System Removed Port
  has been triggered.
   Internal Resource: node2, Port 2
  
  Resource: Storwize V7000-2076-name-IBM
  
  In this case, the
  "node2, Port 2" naming convention does not match anything
  currently visible for FC or IP ports for the storage resource
  and its internal resources.
  Based on the current logging, it is
  unclear what condition initiated the delete request.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * storage with alerts configured                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Spectrum Control & Storage Insights users may receive        *
  * unexpected "Storage System Removed Port" alerts for          *
  * each port on two monitored storage systems: FlashSystem      *
  * and Storwize. It is unclear if the port were deleted or if   *
  * its                                                          *
  * name changed due to renaming the node. These were IP         *
  * ports, but FC ports use the same alert.                      *
  *                                                              *
  * Alert Storage System Removed Port has been triggered.        *
  * Internal Resource: node2, Port 2                             *
  *                                                              *
  * In this case, the "node2, Port 2" naming convention does     *
  * not match anything currently visible for FC or IP ports for  *
  * the storage resource and its internal resources.  And it is  *
  * unclear what condition initiated the delete request.         *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Contact IBM Support for recovery options.                    *
  *                                                              *
  * A script is available to resolve the problem, but must be    *
  * configured for your environment before running.              *
  ****************************************************************
  

Problem conclusion

• For Spectrum Control this situation can only be resolved
  with help from IBM Support.
  
  
  For Storage Insights, the fix for is contained in release:
  
  IBM Storage Insights 1Q21 [ IBM-SI-MT ]
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels