APAR status
Closed as program error.
Error description
When different Microsoft SQL cluster servers are located at multiple LAN environments (eg. LAN1 and LAN2) and if Spectrum Protect Plus server and vSnap server are on LAN2, the SQL backup and restore job's can fail due to 'no network interfaces' found that support CIFS. The Spectrum Protect Plus job log shows following error messages: Error, CTGGE1006 [w1.x1.y01.z01] Unable to attach CIFS share [\\w2.x2.y02.z02\vpool1_fs1] Please check the required network and system configurations required for CIFS share access. Warn, CTGGA1951 [w1.x1.y01.z01] Enable log backup status was reported as failed: null Error, CTGGA2296 Enable log backup failed for database Test:Could not attach CIFS drive: \\w2.x2.y02.z02\vpool1_fs1 Info, CTGGA2326 Application server w1.x1.y01.z01 will be used as the backup preferred node for instance IBM1234-01\SQL_ALL Error, CTGGA2073 Failed to perform backup of db instance IBM1234-01\SQL_ALL on application server w1.x1.y01.z01 : null At the same time the VIRGO log shows: INFO asyncTaskExecutor-212 c.c.e.s.protection.application.cal. logbackup.Log BackupHandler 1510203040506 Error details: com.syncsort.dp.xsb.commons.XSBException: Failed to find a network interface that supports cifs at com.catalogic.ecx.serviceprovider.protection.application. cal.protection.BackupTargetVolumeHandlerCifs.getCifsHost AndPathInfo(BackupTargetVolumeHandlerCifs.java:159) at com.catalogic.ecx.serviceprovider.protection.application. cal.protection.BackupTargetVolumeHandlerCifs.setupTarget Volume(BackupTargetVolumeHandlerCifs.java:64) at com.catalogic.ecx.serviceprovider.protection.application. cal.logbackup.LogBackupHandler.setupBackupTargetVolumes (LogBackupHandler.java:424) at com.catalogic.ecx.serviceprovider.protection.application. cal.logbackup.LogBackupHandler.createLogBackupJobsFor Instances(LogBackupHandler.java:148) at com.catalogic.ecx.serviceprovider.protection.application. cal.logbackup.LogBackupHandler.performLogBackups (LogBackupHandler.java:84) at com.catalogic.ecx.serviceprovider.protection.application. cal.protection.DatabaseProtectionHandler.protectDatabases (DatabaseProtectionHandler.java:86) at com.catalogic.ecx.serviceprovider.protection.application. cal.protection.ProtectionChunkExecutor.process (ProtectionChunkExecutor.java:41) at com.syncsort.dp.xsb.service.jobmanager.sb.BasicProcessor. process(BasicProcessor.java:14) IBM Spectrum Protect Versions Affected: IBM Spectrum Protect Plus 10.1.x Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS003072475, multiple LAN
Local fix
NA
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 and 10.1.5 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in 10.1.5.2153 and 10.1.6. Note that * * this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
Fixed a problem with finding the peer host addresses in the cluster
Temporary fix
Comments
APAR Information
APAR number
IT31839
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-02-26
Closed date
2020-04-09
Last modified date
2020-04-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024