IT31784: RESTORE ONEDRIVE WITH 1000 USERS AT SAME TIME FAILED

APAR status

• Closed as program error.

Error description

• IWith IBM Spectrum Protect Plus Office 365 agent run a restore
  for 1000 users' OneDrive in one restore job. The restore does
  not restore all users.
  
  Affected versions: IBM Spectrum Protect Plus Office 365 agent
  V10.1.5
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.5.2137 and 10.1.6.                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• During the restore process, it may happen that Microsoft
  Office365 services will be unable to handle the request due to a
  temporary overloading or maintenance of the server. Additional
  wait time between request, and additional request retries has
  been added.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• o365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels