IT31674: IBM SPECTRUM PROTECT PLUS BACKUP JOB HANG

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus inventory job is working and
  complete successfully but the backup job hang and don't process
  any data.
  
  Affected versions: IBM Spectrum Protect Plus Office 365 agent
  V10.1.5
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.5.2137 and 10.1.6.                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The code has been changed to allow correct filesystem permission
  to be used and allow the backup operation to be started.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels