IT31491: UNRESPONSIVE GUI AND SEEING "JAVA.LANG.OUTOFMEMORYERROR: JAVA HEAP SPACE" MESSAGES IN VIRGO LOG.

APAR status

• Closed as program error.

Error description

• When the VMware environment is large, very active and/or the
  vCenter event retention value (default is 30 days) allows for
  thousands or million events to be queried by Spectrum Protect
  Plus, the GUI might be unresponsive or hanging.
  The following messages can be observed in the virgo log :
  
  [<timestamp>] ERROR connection 0:0:0:0:0:0:0:1:5671
  com.rabbitmq.client.impl.ForgivingExceptionHandler
     An unexpected connection driver error occured
  javax.net.ssl.SSLException: Connection has been shutdown:
  javax.net.ssl.SSLException: java.net.SocketException: Connection
  reset
      at ...
  Caused by: javax.net.ssl.SSLException: java.net.SocketException:
  Connection reset
      at ...
  Caused by: java.net.SocketException: Connection reset
      at ...
  
  and
  
  [<timestamp>] ERROR http-nio-8082-Acceptor-0
  com.syncsort.dp.xsb.commons.UncaughtExceptionHandler
     Thread Thread[http-nio-8082-Acceptor-0,5,main] terminated.
  Cause:  java.lang.OutOfMemoryError: Java heap space
  
  and
  
  [<timestamp>] ERROR QP Connection 127.0.0.1:5671
  com.syncsort.dp.xsb.commons.UncaughtExceptionHandler
      Thread Thread[AMQP Connection 127.0.0.1:5671,5,main]
  terminated. Cause:  java.lang.OutOfMemoryError: Java heap space
  
  A restart of Spectrum Protect Plus might help temporarily, but
  the symptom will come back.
  This was observed for an environment with 4 vCenters totaling
  several thousands of objects (datastores, ESXis, VMs, etc.)
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Plus 10.1.5
  
  | MDVREGR 10.1.5-5737SPLUS |
  
  Initial Impact: High
  
  Additional Keywords: SPP, SPPLUS, TS003114270, hang, out of
  memory, events
  

Local fix

• If possible, try to lower the vCenter event retention value to
  reduce the number of stored events.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.5.2153 and 10.1.6. Note that this is subject to change  *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• Improved memory usage during Hypervisor Inventory job
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels