A fix is available
APAR status
Closed as program error.
Error description
After a power supply unit (PSU) failure, the Storwize V3700 GUI and Call Home showed the failure, but Storage Insights did not indicate that there was a problem. The storage system and its components were all shown as Normal/Online (green). Although 1 PSU was still online, the offline PSU should have resulted in a status change for the PSU and the enclosure to indicate that they were running with problems and then propagate that up to the storage system level for awareness of the component health. This issue affects both Storage Insights and Spectrum Control.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control & Storage Insights users monitoring SVC * * family device which encountered a PSU failure * **************************************************************** * PROBLEM DESCRIPTION: * * This issue affects both Storage Insights and Spectrum * * Control. * * * * After a power supply unit (PSU) failure, an SVC family * * device * * (in this case a Storwize V3700) displayed in the device GUI * * and Call Home the PSU failure, but Storage Insights did not * * indicate that there was a problem. The storage system and * * its * * components were all shown as Normal/Online (green). * * Although one PSU was still online, the offline PSU should * * have resulted in a status change for the PSU and the * * enclosure * * to indicate that they were running with problems and then * * propagate that up to the storage system level for awareness * * of the component health. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q20 [ 5.3.7-IBM-SC ] IBM Spectrum Control 5.3.7 [ 5.3.7-IBM-SC ] ( release target 2Q 2020 / May ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT31476
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
535
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-01-10
Closed date
2020-03-06
Last modified date
2020-03-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
R535 PSY
UP
R536 PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"535"}]
Document Information
Modified date:
08 February 2022