APAR status
Closed as program error.
Error description
Exchange log backup is enabled and windows task schedule task is created during Microsoft Exchange databases backup via Spectrum Protect Plus. However the log backup schedule task fails to run because security options use "Run only when user is logged on" and the specified user does not have a connected session all the time.
Local fix
Manually change security options to "Run whether user is logged on or not"
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus for Microsoft Exchange agent * * levels 10.1.3, 10.1.4 and 10.1.5 running on Microsoft * * Windows * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in 10.1.5.2204 and 10.1.6. Note this * * information is subject to change at the discretion of IBM. * **************************************************************** The default Windows Schedule Task for Microsoft Exchange Log Backup uses "Run only when user is logged on" security option. This causes the log backup fail after the end user has logged off from Windows because of no enough security rights.
Problem conclusion
IBM Spectrum Protect Plus for Microsoft Exchange has been fixed to use option "Run whether user is logged on or not? and ?Do not store password, the task will only have access to local computer resources.". The log backup succeeds after the end user has logged off from Windows.
Temporary fix
Comments
APAR Information
APAR number
IT31277
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-12-13
Closed date
2020-03-17
Last modified date
2020-04-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024