IT31110: ANS4007E AND I/O ERRORS SEEN WHEN BACKING UP MACOS MOJAVE 10.14

APAR status

• Closed as program error.

Error description

• Backing up files using the BA Client running on macOS Mojave
  10.14 may encounter the following error.
  "ANS4007E Error processing '<path>': access to the object is
  denied" AND "I/O error reading file attribute:
  com.apple.FinderInfo for: /<path>/. errno = 1, Operation not
  permitted"
  
  This issue was reported when backing up 'Photo Library' files,
  but other files and directories could be affected, due to macOS
  introducing 'Full Disk Access' restrictions specifically from
  macOS Mojave 10.14, which prevents Spectrum Protect from backing
  up certain directories. This will affect manual and scheduled
  backups.
  
  
  Customer/Support Diagnostics (If Applicable)
  
  
  IBM Spectrum Protect Versions Affected:
  Client 8.1.6 and above on macOS platform
  
  Initial Impact:
  Low
  
  Additional Keywords:
  TSM,TS002260889, Macintosh, OSX, IO, permission
  

Local fix

• 1. Go to [System Preferences] > [Security & Privacy] > [Full
  Disk Access] (unlock the padlock if needed)
  2. Add the following items to the list:
     1. [Applications] > [IBM Spectrum Protect] > [IBM Spectrum
  Protect for Administrators]
     2. [Applications] > [Utilities] > [Terminal]
  
  After performing the above change, it's important to be aware
  that manual backups from the terminal or from the IBM Spectrum
  Protect GUI will be successful.  Scheduled backups being ran
  from LAUNCHCTL will still not be able to back up this location
  and fail in the same manner. Sheduled backups using "sudo dsmc
  sched" will be successful, so until a fix is available, amend
  scheduled backups away from LAUNCHCTL.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 8.1 running on Macintosh OS X *
  * 10.14 (Mojave) and 10.15 (Catalina)                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.9.1 and 8.1.10. Note that *
  *                                                              *
  * until the fixing level is available, this information is     *
  * subject to                                                   *
  * change at the discretion of IBM                              *
  ****************************************************************
  

Problem conclusion

• Updated to support macOS 10.14.0 & 10.15.0
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmj     dsmc     dsmagent dsmcad
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels