APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus backups can hang when connecting to Vcenter. The condition occurs when the connection attempt hangs due to poor performance on the Vcenter. A time-out will be placed in the code so that the hung connection is canceled and the backups continue. The problem was reported in 10.1.4, but it is possible to occur in an earlier version of Spectrum Protect Plus. Spectrum Protect Plus Versions Affected: 10.1.4 Customer/L2 Diagnostics (If Applicable) Initial Impact: Low|Medium|High Medium Additional Keywords: socket connection hang time-out TS002682357
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.4.254 and 10.1.5. Note that this is subject to change * * at the discretion of IBM. * ****************************************************************
Problem conclusion
In certain conditions API calls from Spectrum Protect Plus to vCenter may hang or fail to return. This is due to an issue with the vCenter Client. A code change was made on the Spectrum Protect Plus side so that the call will eventually time out if it enters this condition.
Temporary fix
Comments
APAR Information
APAR number
IT30646
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-10-18
Closed date
2019-11-11
Last modified date
2022-05-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024