IT30603: 'AMQ4172E There was an error when trying to set or retrieve information' is displayed when stopping channel from MQ Explorer

APAR status

• Closed as program error.

Error description

• When executing stop channel against to the channel which status
  is 'INACTIVE' or 'STOPPED' to change that status with MQ
  explorer,
  the channel will be stopped, but in MQ 9.1 env 'AMQ4172E There
  was an error when trying to set or retrieve information.' is
  displayed  .
  
  When in MQ 8.0 env, 'AMQ4184 The channel is not currently
  active.' is displayed .
  

Local fix

Problem summary

• ****************************************************************
  USERS AFFECTED:
  This issue affects users of the IBM MQ Explorer.
  
  
  Platforms affected:
  Windows, Linux on x86-64
  
  ****************************************************************
  PROBLEM DESCRIPTION:
  An MQ Explorer action that failed to complete successfully, such
  as stopping an already stopped channel, reported error:
  
  "AMQ4172 There was an error when trying to set or retrieve
  information".
  
  MQ Explorer should have reported the correct reason why the
  request failed, for example:
  
    "AMQ4184 The channel is not currently active".
  
  This problem was caused by a logic error that was added to
  handle specific types of authority failures from CHLAUTH
  commands under APAR IT24402.
  

Problem conclusion

• The MQ Explorer logic that was added as part of IT24402 has been
  corrected to only take that branch of code when handling CHLAUTH
  commands.
  
  In addition, the logic added in APAR IT24402 has also been
  changed to ensure an AMQ4036 message is reported when deleting
  blocking or mapping rules.
  
  ---------------------------------------------------------------
  The fix is targeted for delivery in the following PTFs:
  
  Version    Maintenance Level
  v9.1 CD    9.1.5
  v9.1 LTS   9.1.0.5
  
  The latest available maintenance can be obtained from
  'WebSphere MQ Recommended Fixes'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
  
  If the maintenance level is not yet available information on
  its planned availability can be found in 'WebSphere MQ
  Planned Maintenance Release Dates'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
  ---------------------------------------------------------------
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MQ APPLIANCE M2

• Fixed component ID

  5737H4700

Applicable component levels