APAR status
Closed as program error.
Error description
The restore via option "ESX host if vCenter is down" fails to copy vitual machine files. Job log shows: DETAIL,1569398204139,<date,time,timezone>,2,CTGGA0968,Copying files for VM (<vm-name>) ERROR,1569398208749,<date,time,timezone>,2,CTGGA0967,Failed to copy VM (<vm-name>) files ERROR,1569398208757,<date,time,timezone>,2,CTGGA1110,No selected item is recoverable. By checking tasks in VMware side, the step to Create Nas Datastore is successful. But next step to Make Directory fails saying like "The file fc4ab6a6/<vm-name>.vm-1011 wasn't found". The directory name fc4ab6a6 comes from VM group backup and it does not exist on the target datastore. So when creating its sub-directory fc4ab6a6/<vm-name>.vm-1011, it fails because the intermediate level folder fc4ab6a6 is not found.
Local fix
Manually create the missing intermediate level folder on target datastore
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.4.277 and 10.1.5. Note that this is subject to change * * at the discretion of IBM. * ****************************************************************
Problem conclusion
A group ID was added to the directory structure in vSnap. A change was needed for the restore option "restore a virtual machine via ESX host if vCenter down" to account for this change and perform the restore properly.
Temporary fix
Comments
APAR Information
APAR number
IT30588
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-10-12
Closed date
2019-11-11
Last modified date
2019-12-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024