APAR status
Closed as program error.
Error description
After clicking the "Data Movers" tab in the Data Protection for VMware vSphere Web Client plug-in, the following error message might be displayed GVM5002E: An error occurred Time-out exceeded Log out and log in again. If the problem persist, contact your administrator for assistance The problem might not occur if there are only one or two data movers in the environment. Although there is no fixed minimum number of data moversnecessary for the problem to occur, the likelihood of the problem occurring increases when there are more data movers in environment. Tivoli Storage Manager Versions Affected: 8.1.8 Customer/L2 Diagnostics (If Applicable) None Available Initial Impact: Low|Medium|High Medium Additional Keywords: GUI TIME-OUT VMWARE WEB UI PLUGIN
Local fix
Add each data mover's host name and IP address to file "hosts" of the VE for VMware plug-in GUI host. This file is located in "C:\Windows\System32\drivers\etc". For example, a data mover with domain name"host.prod.system.com" and numeric IP address "1.2.3.4", add this entry to the hosts file: 1.2.3.4 host.prod.system.com MDVREGR 8.1.8.0
Problem summary
**************************************************************** * USERS AFFECTED: * * Data Protection for VMware GUI version 8.1.8, running on * * Microsoft Windows x64 and Linux x86 platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Data Protection * * for VMware vSphere GUI version 8.1.9 on all Microsoft * * Windows x64 and Linux x86 platforms * * * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
The logic to look up IP address has changed to no longer to a DNS lookup, if the IP is provided. The result is a quicker return for each data mover and reduction in likelihood of a timeout occurring.
Temporary fix
Comments
APAR Information
APAR number
IT30327
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-09-19
Closed date
2019-11-13
Last modified date
2019-12-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
14 December 2020