APAR status
Closed as program error.
Error description
IBM Hardware support representatives currently cannot view information about Cloud Object Storage devices monitored by Storage Insights, even if IBM hardware support added the device to Storage Insights. RECREATE STEPS: Problem as described by customer: IBM Support reps cannot view Cloud Object Storage devices in Storage insights. Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights support representatives viewing storage * * devices * **************************************************************** * PROBLEM DESCRIPTION: * * IBM Hardware support representatives currently cannot view * * information about Cloud Object Storage devices monitored by * * Storage Insights, even if the IBM hardware support personnel * * * * added the device to Storage Insights. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q19 [ 5.3.4-IBM-SC ] ( release target September 2019 ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT29824
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
533
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-07-24
Closed date
2019-08-05
Last modified date
2019-08-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"533","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 February 2022