APAR status
Closed as program error.
Error description
Selecting the Cancel option on a hung VM backup SLA in IBM Spectrum Protect Plus does not actually cancel the backup. The backup continue to not process anything without ever cancelling. The virgo log will show that the request to cancel has been received: jobmanExecutor-4 c.c.e.s.protection.hypervisor. ProtectionTaskExecutor Job cancellation request received. However, the job never cancels. This apar will specically fix this issue as it relates to the following call: com.catalogic.ecx.serviceprovider.protection.hypervisor.cbt.Vadp Proxy.detectAndAddOtherVadpProxyInfo Versions affected: 10.1.X Keyword: Hang TS002244549
Local fix
Restart the IBM Spectrum Protect Plus appliance when no other jobs are running to clear the hung SLA
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.3 and 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus levels * * 10.1.4.179 and 10.1.5. Note that this is subject to change * * at the discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed so that after encountering condition that it takes too long to get response when gathering optional VADP proxy information, the new behavior is to timeout so that cancel can proceed.
Temporary fix
Comments
APAR Information
APAR number
IT29718
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A13
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-07-12
Closed date
2019-08-14
Last modified date
2019-08-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A13","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024