APAR status
Closed as program error.
Error description
Running "sudo ./logcollect" on the IBM Spectrum Protect Plus server produces an error that the command failed but most of the logs are collected. This problem only occurs when external VADP proxies are enabled. Example: [serveradmin@myserver logcollect]$ sudo ./logcollect A log file for this run is created at: /opt/ECX/tools/logcollect/logs/logcollect_log_20190429T175747.tx t The archive file containing logs would be created at: /opt/ECX/tools/logcollect/archives/myserver.ibm.com_logs_2019_04 _29_17_57_48_UTC.zip Collecting logs of virgo, virgo.console, mongo, postgres, rabbitmq, oda, vmdkbackup, vmdkbackupproxy, ecxdeployer, release, nodejscdmservice, adminconsole, vsnap, vami There has been some problem while collecting logs. Reason (Some errors were encountered while archiving logs for one or more apps). Please see the log file for more details. The log file for the logcollect process (/opt/ECX/tools/logcollect/logs) shows: INFO c.s.dp.xsb.logcollect.LogCollector - Failed to get log from Micro Service 1.2.3.4. java.security.cert.CertificateException: No subject alternative names present ... ERROR c.s.dp.xsb.logcollect.LogCollector - java.lang.Exception: Some errors were encountered while archiving logs for one or more apps at com.syncsort.dp.xsb.logcollect.LogCollector.startCollectingLogs( LogCollector.java:1164) at com.syncsort.dp.xsb.logcollect.LogCollector.main(LogCollector.ja va:1210) | MDVREGR 10.1.2 5737SPLUS | Versions affected: 10.1.3.x Keywords: proxy vadp TS002180644 log collect
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.3 and 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This problem is currently projected to be fixed IBM Spectrum * * Protect Plus level 10.1.4.179 and 10.1.5 . Note that this * * is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed by adjusting the mechanism to collect logs from external VADP proxy.
Temporary fix
Comments
APAR Information
APAR number
IT29227
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A13
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-05-22
Closed date
2019-09-12
Last modified date
2019-09-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A13","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024