A fix is available
APAR status
Closed as program error.
Error description
The following message is displayed when collecting the support package: "The support package could not be created because file system permissions prevent creation of temporary files." In the <TPC dir>\web\log\traceWebServer_0.log: 2019-03-22 12:45:38.616+0100 [Thread-59] [LogCollectorUtil.createServiceLogArchive(String, String)] [INFO] createServiceLogArchive(String, String) stdout: Compressing IBM\TPC\datacollector\log\SVC-2145-XXXXXX-IBM.123456\perf_monito r\41435\tmp\runLock 2019-03-22 12:45:38.616+0100 [Thread-60] [LogCollectorUtil.createServiceLogArchive(String, String)] [INFO] createServiceLogArchive(String, String) stderr: java.io.IOException: The process cannot access the file because another process has locked a portion of the file. 2019-03-22 12:45:38.616+0100 [Thread-60] [LogCollectorUtil.createServiceLogArchive(String, String)] [INFO] createServiceLogArchive(String, String) stderr: at java.io.FileInputStream.readBytes(Native Method) 2019-03-22 12:45:38.616+0100 [Thread-59] [LogCollectorUtil.createServiceLogArchive(String, String)] [INFO] createServiceLogArchive(String, String) stdout: Error Compressing C:\IBM\TPC\datacollector\log\SVC-2145-XXXXXX-IBM.123456\perf_mon itor\41435\tmp\runLock The data collector for PM creates a new runLock file but this should not be included in Spectrum Control log package.
Local fix
This is a temporary issue. Retry to collect the support package by using the script <TPC dir>\service\service.bat (service.sh)
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control users collecting the support package * **************************************************************** * PROBLEM DESCRIPTION: * * Spectrum Control may display this error message when * * collecting the support package: * * * * "The support package could not be created because file * * system * * permissions prevent creation of temporary files." * * * * The data collector for Performance Monitors creates a new * * runLock file but this should not be included in Spectrum * * Control * * log package. * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Spectrum Control 5.3.3 | 5.3.3-IBM-SC ( release target May 2019 ) http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT28577
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
532
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-03-26
Closed date
2019-04-24
Last modified date
2019-04-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNE44","label":"Tivoli Storage Productivity Center"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"532"}]
Document Information
Modified date:
24 June 2022