APAR status
Closed as program error.
Error description
The file level restore of a file containing non-ASCII characters in the path or name will not appear to start as seen from the GUI but it actually starts and fails immediately as seen in the logs. In the restore job log the following will be seen : ERROR,<JobId>,<timestamp>,2,REST API error. Exception (HttpClientErrorException) reports: (400 null) ERROR,<JobId>,<timestamp>,2,Failed to load source item (https://<SPPIP>/api/endeavour/search?filter=%5B%7B%22property%2 2%3A%22...0031%22%7D%5D). ERROR,<JobId>,<timestamp>,2,Load inventory data: Failed (0 objects) ERROR,<JobId>,<timestamp>,2,Load inventory data: Failed (0 objects) in the virgo log : [<timestamp>] INFO http-nio-8082-exec-7 org.apache.coyote.http11.Http11Processor Error parsing HTTP request header Note: further occurrences of HTTP header parsing errors will be logged at DEBUG level. java.lang.IllegalArgumentException: Invalid character found in the request target. The valid characters are defined in RFC 7230 and RFC 3986 at... ... [<timestamp>] ERROR asyncTaskExecutor-1738 com.catalogic.ecx.serviceprovider.recovery.common.Util <JobId> REST API error. Exception (HttpClientErrorException) reports: (400 null) IBM Spectrum Protect Versions Plus Affected: 10.1.x Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS001865297
Local fix
Mount the needed guest disk in another running VM as follows : 'Manage Protection' -> 'Hypervisors' -> 'VMware' -> 'Restore' -> Select the guest to restore from -> Select the guest disk where the data to restore resides so it is seen on the left side in the 'restore list' -> Click on 'Options' -> Choose the Restore Type -> In Destinations, select 'Alternate ESX Host or Cluster' view mode -> select the needed ESXi or cluster target -> at the bottom of that section fill in the desired target Guest details : 'Destination VM' 'Destination Disk Mode' 'Destination Controller Type' 'Destination Controller Address #' 'Destination Controller LUN #' -> Proceed to the mount or Restore the entire VM then copy the needed files and folders from the restored guest.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.1, 10.1.2, 10.1.3 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in 10.1.3 patch1 and 10.1.4. Note that * * this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus has been updated to encode the path which will allow non-ASCII files to be restored.
Temporary fix
Comments
APAR Information
APAR number
IT28100
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A12
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-02-14
Closed date
2019-04-11
Last modified date
2019-04-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024