APAR status
Closed as program error.
Error description
The following error can be seen in the joblog when the maintenance job runs on Spectrum Protect Plus after deleting a SLA: ERROR,...,2,Failed to cleanup the job : name(_1539250978444_deleted_SLA_name) reason(null). INFO,...,2,Cleaning up job vmware_SLA_name (Has job been deleted: true) ERROR,...,2,Failed to cleanup the job : name(_1539250969802_deleted_SLA_name) reason(null). Customer/L2 Diagnostics: Review the Virgo log: [<timestamp>] INFO asyncTaText colorskExecutor-362 c.syncsort.dp.xsb.serviceprovider.commons.policy.PolicyUtilsImpl 1539550800170 Getting policy spec fro policy :::_1527596835346_deleted_SLA_name [<timestamp>] INFO asyncTaskExecutor-362 c.syncsort.dp.xsb.serviceprovider.commons.policy.PolicyUtilsImpl 1539550800170 Getting policy spec fro policy :::_1527596835346_deleted_SLA_name [<timestamp>] ERROR http-nio-8082-exec-5 com.syncsort.dp.xsb.api.commons.exception.ExceptionTranslator com.syncsort.dp.xsb.api.endeavour.policy.domain.PolicyRecordDoes NotExistException: at ... ... Note the exception 'PolicyRecordDoesNotExistException' that is triggered because the SLA was deleted (see the INFO message in the joblog: 'Has job been deleted: true') IBM Spectrum Protect Versions Affected: IBM Spectrum Protect Plus 10.1.x Initial Impact: Low Additional Keywords: TS001484096 SPP SPplus SLA delete maintenance
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.2 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus levels * * 10.1.2.209, 10.1.3 * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus has been updated to address a null pointer exception that occurred during a maintenance job. This impacted the volume cleanup phase of the operation.
Temporary fix
Comments
APAR Information
APAR number
IT26777
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A12
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-10-29
Closed date
2018-11-15
Last modified date
2018-11-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A12","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024