IT26393: WIN 10 BACKUP ARCHIVE CLIENT COMMAND LINE FREEZES WITH PASSWORD PROMPT

APAR status

• Closed as Vendor Solution.

Error description

• dsmc and dsmadmc hang when prompting for the password on Windows
  10 build 1803.
  Additionally, CTRL-C will not terminate the process. Use CTRL-
  BREAK, kill the process, or close the command prompt.
  
  This problem also occurs when using WinPE to recover a Windows
  system if the Windows ADK version 1803 was used to build the
  WinPE recovery image.
  
  See also KB4458469
  https://support.microsoft.com/en-us/help/4458469/windows-10-upda
  te-kb4458469
  

Local fix

• Work around for dsm:
  Set PASSWORDACCESS GENERATE in the dsm.opt file.
  Use the Spectrum Protect GUI interface to sign into the Protect
  server.
  This will generate and store the password.   dsmc can now be
  used.
  
   There is no work around for dsmadmc.  A different machine must
  be used that is not at the 1803 level.
  
  In a WinPE setting, use the 'dsmcutil updatepw' command to
  set the password. After booting into WinPE, setting up the
  network, and configuring the DSM_* environment variables, but
  before running 'dsmc query session' to test connectivity to the
  IBM Spectrum Protect server, run these commands:
  
    set DSMI_CONFIG=%DSM_CONFIG%
    set DSMI_DIR=%DSM_DIR%
    set DSMI_LOG=%DSM_LOG%
    dsmcutil updatepw /node:yournodename /password:yourpassword
  
  Then proceed with the restore.
  
  Note: Make sure that PASSWORDACCESS GENERATE is configured
  in the dsm.opt file.
  
  Alternatively, use the ADK version 1703 to build the WinPE image
  since the Windows defect that triggers this problem does not
  exist in that version.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• Root of the problem is an error in Windows API. Microsoft fixed
  it. User has to update Windows to get the fix.
  
  The link provides detailed information about the problem
  
  https://developercommunity.visualstudio.com/content/problem/2477
  70/-getch-broken-in-vs-157.html?childToView=385180#comment-38518
  0
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels