A fix is available
APAR status
Closed as program error.
Error description
Configuring IBM Spectrum Protect Plus to deliver reports using SMTP and requiring authentication will fail with the following error: Notification failed:Exception happened during sending email: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not authenticated The ecxngp.log shows the following error as well: info: Sending HTTPS request for session ID(11e0f795558e666f) info: Request options for session ID(11e0f795558e666f): {"host":"<IP ADDRESS>","port":null,"path": "/api/identity/user","method":"POST", "headers":{"x-endeavour-sessionid":"11e0f795558e666f", "Content-Type":"application/json"}, "rejectUnauthorized":false} info: Request body to SPP(11e0f795558e666f): {"name":"<SMTP USERNAME>","password":"********","username": "<SMTP USERNAME>"} error: POST request against /api/identity/user failed with status code=400 Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.0 and 10.1.1 Customer/L2 Diagnostics (If Applicable) Look for error messages as reported above. Initial Impact: Medium Additional Keywords: TS001225992 SPP SMTP FAILURE FAIL AUTHENTICATION
Local fix
Configure SMTP to not need authentication.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.1.* * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 10.1.1 build 190 and newer. * * This problem is resolved in level 10.1.2. * * Note that this is subject to change at the discretion of IBM.* ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus has been updated to provide user name and password to send mail. The SMTP client was authenticated with the provided user name and password, and will not see "Notification failed:Exception happened during sending email: Failed messages" when providing the correct user name and and password; this message will still appear when an incorrect user name or password is provided.
Temporary fix
Comments
APAR Information
APAR number
IT26157
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A11
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-08-31
Closed date
2018-09-20
Last modified date
2018-09-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024