APAR status
Closed as program error.
Error description
During backup operations, individual VMs may fail with evddk-7 errors. For example: [I] <VDDK> VixDiskLib: VixDiskLib_Close: Failed to close disk. Error 7 (A file access error occurred on the host or guest operating system) (DiskLib error 327689: Input/output error) at 5114. [E] Disk /vsnap_pool/vmname/vmname.vmdk(read-write), (Handle:0x7f4c501bf740) could not be closed. Error: A file access error occurred on the host or guest operating system (evddk-7) The backup operation will then report the following: [E] The backup job failed. Error:close() failed for one or more disks. (ebackup-close-file) [E] close() failed for one or more disks. (ebackup-close-file) Versions Affected: IBM Spectrum Protect Plus 10.1.1 Initial Impact: Medium Additional Keywords: SPP TS000872570
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.1.* * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is resolved * * in level 10.1.1 patch 1. * ****************************************************************
Problem conclusion
This problem has been resolved by the removal of the "-f" force) option when umounting the NFS share after backups complete. One mount point is now used per datastore for a jobsession which could inlcude backups of multiple VMs using the same datastore. When a mount point is shared by multiple VMs being backed up, the umount operation is performed only when the mount point is no longer in use. The "-l" (lazy) option is used for this.
Temporary fix
Comments
APAR Information
APAR number
IT25166
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-05-25
Closed date
2018-05-25
Last modified date
2018-05-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
VADP
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024