A fix is available
APAR status
Closed as program error.
Error description
During IBM Spectrum Protect Plus backup operations, some VMs may fail with QueryChangedDiskAreas errors similar to the following: Exception caught while invoking method: QueryChangedDiskAreas com. vmware.vim25.FileFault: Error caused by file <path/vmdk file name> Versions Affected: IBM Spectrum Protect Plus 10.1.0, 10.1.1 Initial Impact: Medium Additional Keywords: spp
Local fix
Reset change block tracking for the affected VM using this document: https://kb.vmware.com/s/article/2139574
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.1.* * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 10.1.1 patch 1. Note that * * this is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
SPP has been updated to ensure that if the call for QueryChangedDiskAreas fails it will do a base backup (and incremental after that).
Temporary fix
Reset change block tracking for the affected VM using this document: https://kb.vmware.com/s/article/2139574
Comments
APAR Information
APAR number
IT25057
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-05-14
Closed date
2018-05-16
Last modified date
2018-05-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
VADP
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024