A fix is available
APAR status
Closed as program error.
Error description
MMC online help link's point to wrong web page. If the following online help topics are selected: 1) "Help" on the DP for Hyper-V MMC Actions panel 2) "Data Protection for Hyper-V publications on the Web" on the DP for Hyper-V MMC welcome page The following message is received: "This site can't be reached - www-03preprod.ibm.com's server IP address could not be found" Affected: Data Protection for Microsoft Hyper-V v8.1.4
Local fix
The workaround is rather than using the links referenced in the defects they can instead enter the urls directly in their browser. For Help on the Actions Panel: https://www.ibm.com/support/knowledgecenter/SSERB6_8.1.4/ve.hv/c _ve_hv_mmcgui_ovw.html For "Data Protection for Hyper-V publications on the Web" on the DP for Hyper-V MMC welcome page: https://www.ibm.com/support/knowledgecenter/SSERB6_8.1.4/ve.hv/h yperv_container_topic.html
Problem summary
**************************************************************** * USERS AFFECTED: * * Data Protection for Microsoft Hyper-V versions 8.1.4 running * * on all Microsoft Windows x64 platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR Description * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Data Protection * * for Microsoft Hyper-V MMC UI version 8.1.4.2 and 8.1.6 on * * Microsoft Windows x64 platform * * * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
After the fix is applied all online help links in the MMC UI will work as expected.
Temporary fix
Comments
APAR Information
APAR number
IT24834
Reported component name
TSM VE DP MS HY
Reported component ID
5725TVEHV
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-04-24
Closed date
2018-06-04
Last modified date
2018-06-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
n/a
Fix information
Fixed component name
TSM VE DP MS HY
Fixed component ID
5725TVEHV
Applicable component levels
R81W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
28 September 2021