IT20423: DATA MOVER CRASH DURING "BACKUP VM -VMBACKUPTYPE=FILE"

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The data mover of IBM Spectrum Protect for VE: Data Protection
  for VMware crashes when running "backup vm -vmbackuptype=file".
  
  The following stack is seen after the crash (the example below
  is from a Windows system):
  
  dsmc.exe!fifoObject::fifoQinsert
  dsmc.exe!HandleVddkUtilityCmd
  dsmc.exe!vmVddkEndOffloadMount
  dsmc.exe!vmEndOffloadMount
  dsmc.exe!DscBackupVM
  dsmc.exe!DscBackupTop
  dsmc.exe!DoFunc
  dsmc.exe!dscLoop
  dsmc.exe!dscmain
  dsmc.exe!main
  dsmc.exe!
  kernel32.dll!
  ntdll.dll!
  
  * NOTE: File level VM backup is not supported any more starting
  IBM Spectrum Protect 8.1
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Client version 7.1.6.5 on Windows and Linux
  
  | MDVREGR - 7.1.6.5-TIV_5698ISMCL |
  
  Initial Impact: Medium
  
  Additional Keywords: TSM, Tivoli, Storage, Manager, tdp, tdp4ve,
  ve, vmware
  

Local fix

• Do not use File level VM backups but migrate to Incremental
  Forever backups.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Data Protection for VMware Data Mover versions 7.1.6.5       *
  * running on all Microsoft Windows x64 and Linux x86 platforms *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 7.1.8 on all Microsoft Windows x64 and Linux  *
  * x86 platforms                                                *
  * Note 1: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for VMware. In Data Protection for       *
  * VMware environments, the Backup-Archive Client is also known *
  * as the data mover.                                           *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Backup no longer crashes.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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