A fix is available
APAR status
Closed as program error.
Error description
If a network error occurred while retrieving control files during a VM backup, the operation may fail with ANS4174E, ANS1228E, and ANS5056E messages: ANS4174E Full VM backup of VMware Virtual Machine '<vmname>' failed with RC=105 mode=Incremental Forever - Incremental,target node name='<target nodename>', data mover node name='<datamover nodename>' ANS1228E Sending object <vmname> fails. ANS5056E Cannot find the directory/path. These messages are incorrect in this situation, and it may take a long time to return these errors. It is expected that backup vm terminates quickly and with the appropriate messages that indicate a network error occurred. Products affected: IBM Spectrum Protect Backup-Archive Client version 6.3, 6.4, and 7.1 on Linux and Windows platforms Note: The Backup-Archive Client is a prerequisite to using the Data Protection for VMware. In Data Protection for VMware environments, the Backup-Archive Client is also known as the data mover. This problem also affects IBM Spectrum Protect for Virtual Environments: Data Protection for VMware 8.1.0. If you are using Data Protection for VMware 8.1.0, refer to APAR IT19953. Customer/L2 Diagnostics (If Applicable) The client trace in this case is as follow. : ..\..\common\vm\vmAPISendData.cpp(1775): =========> Entering vmAPISendData::getNextQueryResp() : ..\..\common\vm\vmAPISendData.cpp(1903): vmAPISendData::getNextQueryResp(): error from dsmGetNextQObj. rcMsg=ANS1017E (RC-50) Session rejected: TCP/IP connection failure. : ..\..\common\vm\vmAPISendData.cpp(1906): =========> vmAPISendData::getNextQueryResp(): Exiting, rc = -50 : ..\..\common\vm\vmquery.cpp(1357): vmVddkQueryVM(): getNextQueryResp() returned rc = -50 : ..\..\common\vm\vmAPISendData.cpp(1724): =========> Entering vmAPISendData::endQuery() : ..\..\common\vm\vmAPISendData.cpp(1740): =========> vmAPISendData::endQuery(): Exiting, rc = 0 Additional Keywords: vm, network error, detect, backup vm Initial Impact: Low
Local fix
Nothing.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware versions 6.3, 6.4, 7.1 and 8.1.0 * * running on all Microsoft Windows x64 and Linux x86 * * platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Backup-Archive * * Client version 7.1.8 on all Microsoft Windows x64 and Linux * * x86 platforms * * Note 1: The Backup-Archive Client is a prerequisite to using * * the Data Protection for VMware. In Data Protection for * * VMware environments, the Backup-Archive Client is also known * * as the data mover. * * Note 2: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Error detection was enhanced.
Temporary fix
Comments
APAR Information
APAR number
IT19458
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-02-28
Closed date
2017-03-30
Last modified date
2017-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent dsm
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022