A fix is available
APAR status
Closed as program error.
Error description
During the Spectrum Protect for Virtual Environments backup a VM or VM's incorrectly report the backup failed with the message "ANS9372E Unable to create the virtual machine to be restored due to an invalid host name, datacenter name, or datastore name." Customer/L2 Diagnostics: A trace with the VM flag will show that the attempt to match the datastore name of the VM with one in the VMware environment will fail. It will also show an invalid character in the name being evaluated. 02/16/2017 06:38:15.252 [005496] [20628] : ..\..\common\vm\visdkdevices.cpp(9608): visdkFindVMDatastore: comparing to datastore 'VM-DATASTORE-ARRAY1-lun1 ? TEST'. . . . 02/16/2017 06:38:15.252 [005496] [20628] : ..\..\common\vm\vmbackvddk.cpp(5374): vmCheckDatastoreThreshold(): datastore 'VM-DATASTORE-ARRAY1-lun1 ? TEST' not found. In this case the character is showing as a ? , it may also show up as a square or other unexpected character. The output from the client command, show vm all , will show that the datastore associated with the VM has an invalid character as well. resourcePool: Resources VMDK[1]Label: 'Hard disk 1' (Hard Disk 1) VMDK[1]Name: '[VM-DATASTORE-ARRAY1-lun1 â?? TEST] TEST123/TEST123-000001.vmdk' VMDK[1]Status: Included Products affected: IBM Spectrum Protect Backup-Archive Client version 7.1.4, 7.1.6 on Linux and Windows Note: The Backup-Archive Client is a prerequisite to using the Data Protection for VMware. In Data Protection for VMware environments, the Backup-Archive Client is also known as the data mover. This problem also affects IBM Spectrum Protect for Virtual Environments: Data Protection for VMware 8.1.0. If you are using Data Protection for VMware 8.1.0, refer to APAR IT19849. Initial Impact: (high/med/low) low Additional Keywords: TSMVE VE SP failure error
Local fix
Rename the datastore to use valid characters only and rerun the backup.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware versions 7.1.4, 7.1.6 and 8.1.0 * * running on all Microsoft Windows x64 and Linux x86 * * platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Backup-Archive * * Client version 7.1.8 on all Microsoft Windows x64 and Linux * * x86 platforms * * Note 1: The Backup-Archive Client is a prerequisite to using * * the Data Protection for VMware. In Data Protection for * * VMware environments, the Backup-Archive Client is also known * * as the data mover. * * Note 2: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Correct message is now displayed.
Temporary fix
Comments
APAR Information
APAR number
IT19453
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-03-07
Closed date
2017-03-30
Last modified date
2017-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R81W PSY
UP
R81L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022