A fix is available
APAR status
Closed as program error.
Error description
BACKUP VM fails with ANS2888E and ANS0400E below, although the license file tdp4vmw.lic is correctly located in the product directory. =========================== ANS2888E Backup VM Full VM Incremental is unable to run. A valid TSM for Virtual Environments license file (tdp4vmw.lic) cannot be located. ANS0400E License file could not be opened. =========================== This problem is not reproductive and is intermittent. Due to a race condition between multiple threads, Tivoli Storage Manager Client incorrectly fails to detect license file. When this problem occurs, the failure of detecting license file can be logged in the Tivoli Storage Manager Client trace, as below. =========================== yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] : ..\..\common\license\oemLayer.cpp(1561): =========> Entering checkRC() yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] : ..\..\common\license\oemLayer.cpp(1590): checkVMLic(): check_license() failed - file 'C:\Program Files\Tivoli\TSM\TDPVMware\tdp4vmw.lic'. rc = -1. yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] : ..\..\common\license\oemLayer.cpp(1654): =========> checkRC(): Exiting, rc = 2400 ...... yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] : ..\..\common\vm\vmbackcommon.cpp(4558): ANS2888E Backup VM Full VM Incremental is unable to run. A valid TSM for Virtual Environments license file (tdp4vmw.lic) cannot be located. =========================== This issue is the same symptom as the following APARs that were fixed in 7.1.2, but still occurs with 7.1.6. IT04554: 7.1.1 VM BACKUP FAILS WITH ANS0400E LICENSE FILE COULD NOT BE OPENED. IT04723: 7.1.1 VM BACKUP FAILS WITH ANS0400E LICENSE FILE COULD NOT BE OPENED. | MDVPARTL 7.1.2-TIV-5698ISMCL | Tivoli Storage Manager Versions affected: Tivoli Storage Manager Client 6.3.0 or higher level on Windows and Linux platform. IBM Spectrum Protect Client 7.1.3 or higher level on Windows and Linux platform. Products affected: IBM Spectrum Protect Backup-Archive Client version 6.3, 6.4, and 7.1 on Linux and Windows Note: The Backup-Archive Client is a prerequisite to using the Data Protection for VMware. In Data Protection for VMware environments, the Backup-Archive Client is also known as the data mover. This problem also affects IBM Spectrum Protect for Virtual Environments: Data Protection for VMware 8.1.0. If you are using Data Protection for VMware 8.1.0, refer to APAR IT19848. Initial Impact: Middle
Local fix
Reduce the vmmaxparallel value.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware versions 6.3, 6.4, 7.1 and 8.1.0 * * running on all Microsoft Windows x64 and Linux x86 * * platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Backup-Archive * * Client version 7.1.8 on all Microsoft Windows x64 and Linux * * x86 platforms * * Note 1: The Backup-Archive Client is a prerequisite to using * * the Data Protection for VMware. In Data Protection for * * VMware environments, the Backup-Archive Client is also known * * as the data mover. * * Note 2: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
License detection was improved.
Temporary fix
Comments
APAR Information
APAR number
IT19117
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-02-14
Closed date
2017-03-30
Last modified date
2017-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022