A fix is available
APAR status
Closed as program error.
Error description
The IBM Spectrum Protect for Virtual Environments - Data Protection for VMware GUI configuration wizard does not display any message when the credentials for the Windows domain user needed for file-level restore fail the validation step. The wizard validates the credentials in the background with the client command : dsmc set password -type=domain <user> <password> -validate This command will return an error if validation fails. The error will be seen in the dsmerror.log of the Windows Mount Proxy node (node name ending with _MP_WIN). For example, in dsmerror.log : <timestamp> ANS5283E The operation was unsuccessful. in the Windows Mount Proxy trace : <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp (2968): =========> Entering psValidateWindowsUser() <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp (3054): psValidateWindowsUser(): Validating user <userid> in domain in. <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp (3064): psValidateWindowsUser(): LogonUser failed with windows system error = 1385. <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp (3073): psValidateWindowsUser(): Logon failure: windows system error other than unknown user name or bad password. <timestamp> [PID] [TID] : ..\..\common\winnt\osutl.cpp (3082): =========> psValidateWindowsUser(): Exiting, rc = 137 IBM Spectrum Protect Versions Affected: IBM Spectrum Protect for Virtual Environments - Data Protection for VMware 7.1.3 and higher on Windows Initial Impact: Medium Additional Keywords: tsm sp tdp4ve tsm4ve flr domain permission validation
Local fix
Use a domain user that has the needed privileges to allow file-level restore operations.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments component Data * * Protection for VMware GUI (Configuration Wizard) version * * 7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.6 and 8.1.0, running on * * Microsoft Windows x64 platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Data Protection * * for VMware GUI version 8.1.2 on all Microsoft Windows x64 * * platforms * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Added check so unknown errors are displayed in the GUI.
Temporary fix
Comments
APAR Information
APAR number
IT18781
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-01-12
Closed date
2017-02-13
Last modified date
2017-02-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
VMGUI
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
R81W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
10 January 2022